What is your returns policy?
Every of the Roséssi Destinée™ is carefully handmade to order, please consider this when you make your purchase. Roséssi™ does not accept any returns for change of mind, once the order has been received.
If you changed your mind about your order you have up until 8 hours after the order confirmation to cancel it in writing to our email firstname.lastname@example.org. Due to our made-to-order production, we cannot accept any return or cancellation after this period.
I received the wrong item
Please email us at email@example.com and we will send out your replacement immediately.
My order arrived damaged
Did your item arrive damaged, different or not working? Please email us at firstname.lastname@example.org and we will send out your replacement immediately.
If you would like to proceed with a full refund, please refer to the procedures below:
1. Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3.If approved, we will refund or resend the item, you may also be asked to return the product.
4. Customers will only be charged once for shipping costs (this includes returns)
5. No-restocking to be charged to the consumers for the return of the product.
Where should I mail my authorized return?
Please contact our customer service at email@example.com to get the returned address.
Will you handle the return shipping fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over USD$20 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.